Neev

Delete your account

How to delete your Neev account and your data.

This page is for the app Neev, published by Neev.

Delete your account in the app

  1. Open the app and sign in.
  2. Go to your profile and choose Delete account.
  3. Confirm with the OTP we send to your mobile number.

After you confirm, we close your account and sign you out.

Cannot open the app?

Write to us from the email address, or call from the mobile number, that is registered with your account, using the details on the Contact page. We may ask a few questions to be sure the request is yours. We confirm the deletion within the time given on the Grievance page.

What is deleted

  • Your profile, family and income details.
  • The papers you uploaded.
  • Your chats and messages in the app.
  • The link between your mobile number and your account.

What we may have to keep

The law and our regulators require us to keep some records for a fixed time even after you delete your account, for example loan, payment and tax records, and the record of your consents. We keep only these, only the people who need them can see them, and we delete them when the period ends.

Deleting your account does not cancel an amount you owe, for example an unpaid salary advance.

More about your data

See the Privacy policy for what we collect and your rights.